Wise Terms And Conditions

Our Responsibilities

1.1 We will raise invoices on your behalf for the services you provide to your
customers, based upon the information provided to us by you or your customers.

1.2 If we are in receipt of a valid VAT number and a copy of your VAT certificate,
we will ensure that VAT is correctly applied to the Invoices to your customers.

1.3 When we receive the necessary funds from your customer, we will make a
payment to you in settlement of your invoice, including any VAT charged.

1.4 We will settle payments to third-party suppliers that have agreements in place
with you. Monies owed to you will be deducted where we have been instructed to
do so by you and on your behalf.

Your responsibilities

2.1 You are legally responsible for:

      • Registering with HMRC as self-employed;

      • Ensuring that your self-assessment tax returns are completed and filed with
        HMRC by the due dates;

      • Making payment of tax on time.

      • If you are VAT registered, ensuring that all VAT returns are submitted on time,
        and the correct amount of VAT is paid to HMRC. Failure to do this may lead to
        automatic penalties, surcharges and/or interest.
        2.2 To enable us to carry out our work, you agree:
        To provide full information necessary for dealing with your affairs: this includes
        but is not limited to the following:

      • Full name and address and including any changes;

      • Bank details and any changes thereto;

      • Details of any changes to your VAT status;

      • To authorise us to deal directly with third parties, including your customers, as
        may be appropriate, to obtain information that we consider necessary to deliver
        our service to you.

      • Where you may have agreements in place with third-party suppliers to have the
        first charge over any monies owed to you, you authorise Wise to make such

    deductions on your behalf and pay the agreed financial obligation directly from
    any funds due to you.


    3.1 Communication between us is confidential, and we shall take all reasonable
    steps to keep confidential your information except where we are required to
    disclose it by law, by regulatory bodies, by our insurers or as part of an external
    peer review.
    Unless we are authorised by you to disclose information on your behalf, this
    undertaking will apply during and after this engagement.
    We reserve the right, for the purpose of promotional activity, training or for other
    business purposes, to mention that you are a client. As stated above, we will not
    disclose any confidential information.

    Best Service

    4.1 Should you have a complaint regarding our service, please contact us as
    soon as possible.


    5.1 Our fee for having access to all the features of the Wise application and for us
    to process your invoices and payments is £12.50 per weekly invoice. We do not
    charge fees on the weeks where we do not work on your behalf.

    5.2 Our fees will include the cost of raising invoices on your behalf, collecting
    monies due to you in respect of your invoices from your customers and paying
    these monies to you. Any additional services requested by you and any
    associated fees will be agreed before the work is undertaken.

    5.3 We reserve the right to deduct any fees due from any monies held on your

    Limitation of Liability

    6.1 We will provide our services as outlined with reasonable skill and care. We
    will not be responsible for any losses, penalties, surcharges, interest, or
    additional tax liabilities whereby our advice has not been followed correctly.

    Sharing of information

    7.1 By signing these terms & conditions, you give Wise permission to share
    necessary information with 3rd parties you are either engaged or looking to
    engage with when operating on your behalf.


    8.1 Upon receiving a written request, we will provide you with details of our public
    liability insurance policy.

    Data Protection

    9.1 We confirm that we will comply with the provisions of the Data Protection Act
    2018 when processing personal data about you and your family. In order to carry
    out the services of this engagement and for related purposes such as updating
    and enhancing our client records, analysis for management purposes and
    statutory returns, legal and regulatory compliance and crime prevention, we may
    obtain, process, use and disclose personal data about you.

    To enable us to discharge the services agreed in these terms & conditions,
    comply with related legal and regulatory obligations, and for other related
    purposes, including updating and enhancing client records and analysis for
    management purposes, as a data controller, we may obtain, use, process and
    disclose personal data about [you/ your business/ company/ partnership/ its
    shareholders/ members/ officers and employees].

    We confirm when processing data on your behalf that we will comply with the
    provisions of all relevant data protection legislation and regulation.

    You are also an independent controller responsible for complying with data
    protection legislation and regulation in respect of the personal data you process
    and, accordingly, where you disclose personal data to us, you confirm that such
    disclosure is fair and lawful and other does not contravene relevant requirements.

    Nothing within these terms & conditions relieves you as a data controller of your
    own direct responsibilities and liabilities under data protection legislation and

    Data protection legislation and regulation places obligations on you as a data
    controller where we act as a data processor to undertake the processing of
    personal data on your behalf, for instance, where we operate a payroll service for

    We, therefore, confirm that we will at all times take appropriate measures to
    comply with relevant requirements when processing data on your behalf. In
    particular, we confirm that we have adequate security measures in place and that
    we will comply with any obligations equivalent to those placed on you as a data


    10.1 Insofar as we are permitted to so by law or professional guidelines, we
    reserve the right to exercise a lien over all funds, documents and records in our possession relating to all engagements for you until all outstanding fees and
    disbursements are paid in full.

    We look forward to working for you.