Holidays are coming!

Make sure your payments are scheduled on time!

PLEASE BE AWARE

Pay runs may need to be submitted earlier than usual.
If driver payment dates fall on a day when the office is closed, the payments can still be made if they are submitted for review and the payment date is selected ahead of time.

Office Closure Dates

Christmas

Offices Close: 13:00pm on Friday the 23rd of December 2022

Offices Re-open: 9:00am on Wednesday the 28th of December 2023

IMPORTANT: If your desired payment date is either the 27th or 28th of December, no changes will be allowed to your pay run past 12pm on the 23rd of December 2022.

New year

Offices Close: 13:00pm on Friday the 30th of December 2022

Offices Re-open: 9:00am on Tuesday the 3rd January 2023

IMPORTANT: If your desired payment date is either the 2nd or 3rd of December, no changes will be allowed to your pay run past 12pm on the 30th of December 2022.

If you have any questions or unusual circumstances, please do not hesitate to contact your customer success manager. Thank you for your cooperation and understanding, have a great peak period.

From the Wise team, we wish you a Merry Christmas & Happy New Year!

The Details

Main Payment Run:

  • Driver payment data to be finalised and submitted no later than 12 pm 1 working day prior to driver payments. *Please refer to office opening hours*.
  • We would request that cleared funds be transferred into the client account no later than 4 pm the working day before driver payments. If funds arrive after this time, we cannot guarantee timely payment release.
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Additional payments:

  • We would request that these instructions be kept to a maximum of 1 run per week. Please include any payments that fall outside of this on the next relevant main payment run. Additional Payments cannot be revised.
  • When required, there will be an additional pay run between 12 pm – 6 pm, anything received post 3 pm will roll over to the following day. Please note additional payments may take up to 24 hours to process during busy periods.

Please remember:

  • Only drivers who have selected a Wise product can be processed for payments. Please include only these drivers with their valid R-numbers to avoid delays.
  • If you are unsure of how to obtain a list of your active drivers and their R-numbers please contact your customer success manager.
  • Drivers are only to be made ‘Inactive’ in the system once they have received their final payment.