On the Wise system, all documents are signed and they are fully inducted before they’re asked to select a Securitax product. So you have everything you need and the driver has been educated of self-employment regardless of whether they select a product at all. If the driver is adamant they do not want to use Securitax, they should click “Not Sure” and someone from Securitax will call them to move them to “Active non-Securitax”.
There are a few potential reasons why your driver may be experiencing difficulties with their application. Have all their submitted evidence been approved? Have you marked them as ‘passed’ on their induction? It is crucial that all documents are signed by the driver and that the submitted evidence is approved by you for the driver to move forward in their application process. Ensuring these steps are completed will help resolve any issues and allow the driver to progress smoothly.
The system automatically generates and sends an invitation email to the driver, containing the registration link. If the driver has not received this email, please ensure that their correct email address has been entered. If the issue persists, you can provide the driver with their access code to download the app. The access code can be found on their profile page and consists of a six-digit code located below their name.
If the driver has not seen the Securitax video on the Wise app, then please point them towards this. If they still do not understand, they should click on “Not Sure” and someone from Securitax will give them a call. If the driver has selected a service, but is still unsure what they signed up for, then please ask them to call our customer services team on 01277 424423.
Yes, whilst we hope for the driver to be able to do this through their Wise application, for now, they will have to call a member of the Securitax Customer Services on 01277 424423 and they will help the driver with this.
No, the products offered by Wise are entirely optional. However, it is worth noting that over 90% of drivers choose to opt for these products due to the benefits they offer. By selecting a product, drivers can increase their earnings, automate the generation of invoices, and even gain access to attractive high street discounts. While the choice to utilise these products is up to the drivers, the majority find them advantageous for enhancing their income and overall experience.
In our Wise Portal, we have developed a Knowledge Base that provides a comprehensive system demonstration and detailed instructions on how to use the portal. If further assistance is required, please don’t hesitate to contact your Customer Success Manager or Regional Account Manager.
Certainly! As part of your onboarding and system setup process, we highly recommend that you have virtual training session with a member of the Wise onboarding team. This session will provide you with a great understanding of how to effectively utilise the portal.
During your system set up process, your Customer Success Manager will create your account for you. They will ensure that all the necessary details are accurately set up according to your requirements. If any changes or modifications are needed, you can easily reach back out to them, they will be more than happy to assist you in making the necessary adjustments.
You will typically be introduced to our payments team a couple of weeks prior to your first payment through our platform. However, if you wish to get in touch with a member of the payments team before that time, you can visit the “Contacts” tab on our knowledge base and directly message our ‘Head Of Payments’. They will be happy to assist you with any inquiries or concerns you may have.
We ensure your data is kept safe with secure programming practices in our development team that are complimented by having regular penetration tests to ensure any vulnerabilities in our software are not only found but dealt with. Not only this part of our certification with ISO means that we vet our people, policies and technology to ensure we can operate effectively and securely. ISO-27001 is an information security management framework to manage risk, cyber-resilience and operational excellence.
Yes, he Wise Platform offers the flexibility to grant access to multiple users with different roles: 1. Main Contractor Administrator – This user will have access to all areas of the system 2. Main Contractor Finance Operations – This user will have finance-related access. 3. Main Contractor POC (Point of Contact) – This is the same role as Main Contractor Administrator but for a specific depot or depots. You can set these up yourself by clicking the cog icon then user management, or by speaking to your Customer Success Manager.