On the Wise system, all documents are signed and they are fully inducted before they’re asked to select a Securitax product. So you have everything you need and the driver has been educated of self-employment regardless of whether they select a product at all. If the driver is adamant they do not want to use Securitax, they should click “Not Sure” and someone from Securitax will call them to move them to “Active non-Securitax”.

There are a few potential reasons why your driver may be experiencing difficulties with their application. Have all their submitted evidence been approved? Have you marked them as ‘passed’ on their induction? It is crucial that all documents are signed by the driver and that the submitted evidence is approved by you for the driver to move forward in their application process. Ensuring these steps are completed will help resolve any issues and allow the driver to progress smoothly.

The system automatically generates and sends an invitation email to the driver, containing the registration link. If the driver has not received this email, please ensure that their correct email address has been entered. If the issue persists, you can provide the driver with their access code to download the app. The access code can be found on their profile page and consists of a six-digit code located below their name.

If the driver has not seen the Securitax video on the Wise app, then please point them towards this. If they still do not understand, they should click on “Not Sure” and someone from Securitax will give them a call. If the driver has selected a service, but is still unsure what they signed up for, then please ask them to call our customer services team on 01277 424423.

Yes, whilst we hope for the driver to be able to do this through their Wise application, for now, they will have to call a member of the Securitax Customer Services on 01277 424423 and they will help the driver with this.

No, the products offered by Wise are entirely optional. However, it is worth noting that over 90% of drivers choose to opt for these products due to the benefits they offer. By selecting a product, drivers can increase their earnings, automate the generation of invoices, and even gain access to attractive high street discounts. While the choice to utilise these products is up to the drivers, the majority find them advantageous for enhancing their income and overall experience.