How to effectively manage peak period as a parcel delivery service
Peak season for parcel delivery services is a time that must be prepared months in advance. This critical time of the year matches the sales peaks in-store and online that happen just before and during the end-of-year holidays.
The most significant events of peak season are:
- Black Friday
- Cyber Monday
Due to the significant increase in the number of packages that must be delivered on these occasions, couriers are required to handle several million packages every day, several times a month.
So how can parcel delivery companies cope with peak periods while ensuring a quality logistics service?
1. Anticipate the quantities to be processed
2. Prepare drivers
As the number of parcels to be handled is much higher than usual, it is a necessity to strengthen your teams. Many delivery firms rely on self-employed drivers to ensure deliveries, especially in the last-mile industry. Therefore, it is mostly up to each firm to hire seasonal workers to manage the deliveries, but this recruitment must be planned in advance.
3. Automate tasks
To improve the work of operational teams, courier companies are increasingly opting to use technology to automate repetitive tasks. Through the use of tools such as Wise, the benefits are significant, saving many hours of manual labour and reducing the risk of human error.